FAQ

Shipping policy

All products are currently on pre-order and may take up to 2 weeks to process before being shipped. 

Subscriptions ship by the 15th of each month. Your first Subscription kit ships the following calendar month. If you buy a subscription kit on or after the 15th of the month it will ship the following month. So if you buy a subscription on 4th September, you first kit ships mid-September. If you buy a kit on the 15th of September, your first kit ships mid-October and you are not billed again until 1st November. 

Regular kits and bins ship within 5-7 days, but often sooner. If you need a kit by a certain date, please email us at hello@glitzandglazz.com

Custom Mini Kit orders depend on your event date. Please include any need-to-have-by dates in your order notes and email hello@glitzandglazz.com as soon as you order

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must be in it's the original packaging.

Non-returnable items:
- Gift cards

- Seasonal items returned with less than 5 business days left before the holiday cannot be refunded. For example, a Christmas kit would need to be received by the Thursday prior to Christmas Day to be refunded.


To complete your return, we require you to contact us from the same email address that placed the order.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Subscription Refunds, Returns, & Cancellations

You can manage your subscription by logging in and going to your account page. Subscriptions get a discount each month, so there is a 3-month minimum term. After your third month you can cancel your subscription whenever you like. Refunds are available for non-seasonal kits if you return the subscription like new within 10 business days. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@glitzandglazz.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@glitzandglazz and send your item to: Glitz & Glazz 9/444 Pacific Highway, NSW, 2070

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and will find out about your return.

Shipping
To return your product, you should mail your product to: Glitz & Glazz, 9/444 Pacific Highway, NSW 2070

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.